Frequently Asked Questions

• Shipping coverage varies by destination and product
• Delivery timelines are estimates only
• Tracking information is provided when available
• Camion is not responsible for delays caused by customs, couriers, weather, or incorrect delivery details

• Returns may be requested within 14 days of delivery, subject to inspection
• Certain items are non-returnable
• Refunds are processed after inspection
• Shipping fees are non-refundable unless required by law

Returns, refunds, or cancellations are subject to operational feasibility, third-party provider policies, and cross-border logistics limitations.

• Certain items may be non-returnable or non-refundable
• Return shipping costs, customs charges, or handling fees may be borne by the user
• Unclaimed, rejected, or abandoned shipments may be destroyed or disposed of without compensation

Payments made through Camion may be processed by licensed third-party payment service providers.

• Camion does not store full payment card details
• Camion is not responsible for outages, errors, delays, or disputes arising from payment processors
• Camion shall not be liable for actions taken by banks, card networks, or financial institutions

Users agree to be bound by the terms of the applicable payment service providers.

Initiating chargebacks in bad faith constitutes a material breach. Camion may share transaction evidence with banks and payment processors.

Camion's electronic records are admissible as legal evidence.

Users must first contact Camion Support before initiating any formal claim, unless prohibited by law.

Camion collects, uses, shares, and protects personal information in accordance with its Privacy Policy, which forms an integral part of these Terms.

Personal data is used to:

• Operate and improve the platform
• Process orders and payments
• Provide customer support
• Prevent fraud and comply with legal obligations

Camion does not sell personal data.

Camion may apply security checks, request verification, restrict accounts, or cancel orders to prevent fraud, comply with law, or protect the platform.